It is from the best of manners when using the telephone to take into account the current condition of the person you are trying to contact. You must take into account the affairs in his house, his age, his status, how close you are to the person, his condition and you must take special care especially if you know he is busy.
It has been narrated on the authority of Aisha [May Allaah be Pleased with her] that the Prophet [Peace and Blessings of Allaah be upon him] said;
“Give people their due according to their status” [Narrated by Aboo Dawood]
It has also been narrated on the authority of ‘Ubaadah ibn Saamit [May Allaah be Pleased with him] that the Prophet [Peace and Blessings of Allaah be upon him] said;
“He is not one of us if he doesn’t venerate those elder than him, have mercy on those younger than him and doesn’t give the person working his rights.” [Narrated by Ahmad]
The peak of our affair is Islaam, and in regards to the Islaam of people, then they vary. Some people hold fast to acts of obedience and others disobey habitually. Some people stay away from innovation and others are not so extreme in innovations and others are.
As for the non-Muslim then we have certain aspects of this religion that are exclusive to them, such as greeting them, giving them respect and the likes.
In general, the person should always seek the best way to honour his companion, this should always be done without being extreme and in manner that doesn’t startle the person, rather it should be done within the boundary of Shariah.
If you have spoken to your friend or colleague and he welcomes you in to his home or on the phone, however you sense that this welcoming isn’t usual, then don’t be affected by this sense of alienation. Always make an excuse within yourself if you experience something like this. It maybe that he has something important on his mind or he may not be in the mood, but what is incumbent upon you is to have a good assumption of him. If you feel that he has been unsettled because of you then make what you are saying brief.
Also from the etiquettes of calling a person is that you, the caller, must remember that you are in his house so you should be vigilant on the manner you speak to him and the tone of your voice. Make sure your children aren’t making a racket in the background; it is upon you to guard yourself and not to expose your defects in front of others. It is incumbent upon you to show honour to the person you are calling and not to be over-casual with the way you talk to him.
It is also important not to be extremely affectionate with a good friend of yours. Prevent yourself from laughing aloud, don’t degrade yourself and don’t be extreme in your sociability. Don’t be pulled in by what other people do in your gatherings because an action you may do may stick with you and you become known by it.
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