This is necessary and a ruling that applies to all types of conversations. So the person speaking on the phone shouldn’t be loud. Likewise he shouldn’t be too quiet, rather he should be balanced, not being annoyingly loud or inaudible, but balanced.
This is a mannerism that most people have when having a conversation with their parents, an elder person or someone who has status. However the opposite is true for when he is with his friends.
So be aware of falling into being unbalanced, raising your voice should only be done if there is a need to do so and be cautious in raising your voice without need. It is serious, as raising your voice is a way one can break his connection with Allaah, The Glorified and The Exalted, as He informed us that His slave Luqmaan advised his son to do such;
“And be moderate in your pace and lower your voice; indeed, the most disagreeable of sounds is the voice of donkeys”
[Luqmaan 31:19]
And there are numerous evidences addressing this point
From them is the fact that raising your voice disrespects the person you are talking to, for how many times has raising ones voice over the phone created disharmony? Thus doing this over the phone will cause the benefit intended behind calling the person to be lost.
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