The phone in the office [Part 13]

Follow @AhleDhikr Most places now employ secretaries to do their administrative work, which means that they are responsible for dealing with people’s queries. The need for having a face-to-face receptionist has reduced as many queries can be dealt with over the phone. Based on this general backdrop, the person working on the telephone must be seeking to bring ease and headway for the people. The more they seek to be accurate in their answers, and remove themselves from not misguiding people with incorrect information, the better. The questioners will be happier and more positive with him and this will be a cause for Allaah to create soundness in his work.