Most of the people in this respect have two incorrect approaches; either they play music or fill the gap with idle talk, this is prohibited or Haraam and there is no doubt or difference in this.
Others use the Quraan, Dhikr or the likes as a gap filler whilst the caller waits. However, once the time to wait is over and the person on the other end lifts the receiver, it may be that the Ayah of the Quraan stops at an undesired place or a place on the Hadeeth which is contradictory to its meaning, thus it would stop at a place where the Shariah has not legislated it for it stop nor is it pleased with (the same applies to listening on the TV, or the phone or any other device).
Based on this, the stopping is neither here or there. It is also possible that the caller may be waiting and may experience a pause and the Hadeeth continues, how much damage could this cause (as this would affect the way he understands the Hadeeth)? There is no need for this type of luxury and there’s no need for this type of excessiveness. All of these are example of things that are being implemented based on the pretext of being considerate to other peoples’ feelings, but all of these acts are not permissible.
A way we can resolve this problem is to have a person readily available to answer the phone at all times, this is the best way we can consider other peoples’ feelings. If you have someone ready to answer the phone, a person ready to attend to the callers queries, then this is what should be the standard, this is the way to respect the caller.
Using other peoples phone
You should try as much as you can, in not using other peoples phones. If there is a case of necessity, you should be careful not to use their phone until you have sought their permission. Only seek permission if you think it won’t be a problem, but if you think that they will permit you in using their phone out of shame of saying no, or that they feel upset if you use it, then in reality, you will be asking permission to annoy them.
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