Most of the people in this respect have two
incorrect approaches; either they play music or fill the gap with idle talk,
this is prohibited or Haraam and there is no doubt or difference in this.
Others use the Quraan, Dhikr or the likes as a gap filler whilst the caller waits. However, once the time to wait is over and the person on the other end lifts the receiver, it may be that the Ayah of the Quraan stops at an undesired place or a place on the Hadeeth which is contradictory to its meaning, thus it would stop at a place where the Shariah has not legislated it for it stop nor is it pleased with.
Based on this, the stopping is neither here or there. It is also possible that the caller may be waiting and may experience a pause and the Hadeeth continues, how much damage could this cause (as this would affect the way he understands the Hadeeth)? There is no need for this type of luxury and there’s no need for this type of excessiveness. All of these are example of things that are being implemented based on the pretext of being considerate to other peoples’ feelings, but all of these acts are not permissible.
A way we can resolve this problem is to have a person readily available to answer the phone at all times, this is the best way we can consider other peoples’ feelings. If you have someone ready to answer the phone, a person ready to attend to the callers queries, then this is what should be the standard, this is the way to respect the caller.
[Taken from the book, 'The Manners and Characteristics when Talking on the Phone' by Shaykh Bakr Aboo Zayd (May Allaah have Mercy on him), Pg12-13]
Others use the Quraan, Dhikr or the likes as a gap filler whilst the caller waits. However, once the time to wait is over and the person on the other end lifts the receiver, it may be that the Ayah of the Quraan stops at an undesired place or a place on the Hadeeth which is contradictory to its meaning, thus it would stop at a place where the Shariah has not legislated it for it stop nor is it pleased with.
Based on this, the stopping is neither here or there. It is also possible that the caller may be waiting and may experience a pause and the Hadeeth continues, how much damage could this cause (as this would affect the way he understands the Hadeeth)? There is no need for this type of luxury and there’s no need for this type of excessiveness. All of these are example of things that are being implemented based on the pretext of being considerate to other peoples’ feelings, but all of these acts are not permissible.
A way we can resolve this problem is to have a person readily available to answer the phone at all times, this is the best way we can consider other peoples’ feelings. If you have someone ready to answer the phone, a person ready to attend to the callers queries, then this is what should be the standard, this is the way to respect the caller.
[Taken from the book, 'The Manners and Characteristics when Talking on the Phone' by Shaykh Bakr Aboo Zayd (May Allaah have Mercy on him), Pg12-13]
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